CDR FTP Server Change
Scheduled Maintenance Report for Commio (thinQ/teli)
The scheduled maintenance has been completed.
Posted Oct 07, 2021 - 09:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 07, 2021 - 08:00 EDT
DNS records for our thinQ CDR FTP servers are changing. No service impact is expected. Please make note of these IP changes and allow them in your firewall policy.

Outbound CDRs Server will change from to

Inbound CDRs Server will change from to

During this period the CDR FTP servers may be inaccessible, and FTP password resets performed from our web portal may have no effect.

After the DNS changes are done, your usual credentials will still be valid and the files in the servers will be the same.

If you have any questions or concerns, please reach out to our support team via
Posted Oct 04, 2021 - 14:17 EDT
This scheduled maintenance affected: Commio Portal.