thinQ Better Voice & Messaging
All Systems Operational

About This Site

Welcome to thinQ's status page, our home for real-time information on system performance. Here you'll find live and historical data on system performance. To file a ticket with our support team, email support@thinq.com.

Billing Operational
thinQ.io Portal Operational
lcr.thinq.com Portal Operational
Inbound Voice Operational
Outbound Voice Operational
Text Messaging (SMS/MMS) Operational
Toll-Free LCR Operational
International LCR Operational
Domestic Least Cost Routing (LCR) Operational
Phone Numbers (DIDs) Operational
E911 Operational
Caller Name (CNAM) Operational
Local Routing Number (LRN) Operational
Voice APIs Operational
Support Website (support.thinq.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:30 EDT
Scheduled - We will be working with our maintenance provider to replace a failing memory module in one of our datacenter servers during this maintenance. No customer impact is expected during this time. To get support, please send an email to support@thinq.com.
Apr 16, 10:22 EDT
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 EDT
Scheduled - FreshBooks will be offline on Wednesday April 14th from 5:00pm - 6:00pm EDT for scheduled maintenance. Please save your work before maintenance begins. You may subscribe to Freshbook updates and get details here: https://status.freshbooks.com
Apr 6, 12:53 EDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 EDT
Scheduled - Due to parts availability issues, we will be performing maintenance this weekend to replace a failing controller module in a storage array in our DFW data center on Sunday morning.

During this window a failover will occur to allow for this equipment to be replaced. Since the controllers are redundant we classify this as a medium risk change. No service interruption is expected.

If you have any questions or concerns, please reach out to our support team via support@thinq.com. To receive live alerts via text or email and monitor the work, we suggest you subscribe here: https://status.thinq.com/
Apr 9, 12:47 EDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - The scheduled Freshbooks maintenance has been completed. We have had no reported customer impact. Payments should be accessible to all customers at this time. If you have any questions or issues, please email support@thinq.com.
Apr 6, 16:22 EDT
Update - Scheduled maintenance continues, we are awaiting confirmation from Freshbooks. Thank you for your patience.
Apr 6, 12:57 EDT
Verifying - Scheduled maintenance is continuing, we're verifying the changes with Freshbooks. Details to come soon, thanks for your patience.
Apr 6, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 15:29 EDT
Scheduled - During this period we will be upgrading our Freshbooks instance to the newest version, impacting prepay customers. During this time, payments may not be available. If you are not on monthly billing, we recommend that you check your funds to ensure you have enough to cover at least a full 24 hour period. If you have automatic payments configured, you may want to add a manual top-up if there is any chance of your soft limit being hit during the upgrade window.

With our upgrade tomorrow, there will be new options when creating an invoice or adding funds in thinq.io. There will be a new “Payment Method” field with the options: Credit Card, ACH Transfer, and PayPal. Making a choice of the “Payment Method” within thinq.io will add the selected option as your payment method on the Freshbooks invoice.

Please reach out to our support team if you have any questions or need assistance.
Apr 5, 15:22 EDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.