The scheduled Freshbooks maintenance has been completed. We have had no reported customer impact. Payments should be accessible to all customers at this time. If you have any questions or issues, please email support@thinq.com.
Posted Apr 06, 2021 - 16:22 EDT
Update
Scheduled maintenance continues, we are awaiting confirmation from Freshbooks. Thank you for your patience.
Posted Apr 06, 2021 - 12:57 EDT
Verifying
Scheduled maintenance is continuing, we're verifying the changes with Freshbooks. Details to come soon, thanks for your patience.
Posted Apr 06, 2021 - 12:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 06, 2021 - 10:00 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Apr 05, 2021 - 15:29 EDT
Scheduled
During this period we will be upgrading our Freshbooks instance to the newest version, impacting prepay customers. During this time, payments may not be available. If you are not on monthly billing, we recommend that you check your funds to ensure you have enough to cover at least a full 24 hour period. If you have automatic payments configured, you may want to add a manual top-up if there is any chance of your soft limit being hit during the upgrade window.
With our upgrade tomorrow, there will be new options when creating an invoice or adding funds in thinq.io. There will be a new “Payment Method” field with the options: Credit Card, ACH Transfer, and PayPal. Making a choice of the “Payment Method” within thinq.io will add the selected option as your payment method on the Freshbooks invoice.
Please reach out to our support team if you have any questions or need assistance.