tag:status.commio.com,2005:/historyCommio Voice & Text Messaging Status - Incident History2024-03-27T22:52:08-04:00Commio Voice & Text Messagingtag:status.commio.com,2005:Incident/203613942024-03-26T12:06:04-04:002024-03-26T12:06:04-04:00Toll free SMS Queuing<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Resolved</strong> - Our TF messaging provider has fully resolved the issue and TF messages are no longer being queued.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Monitoring</strong> - Our TF messaging provider has identified the primary cause, and remediating action has been taken. At this time queued messages are beginning to be sent. We are continuing to monitor this issue, and an update will be sent when the issue has been fully resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Investigating</strong> - Our TF messaging provider has advised us of an issue causing outbound toll free queuing. At this time their engineers are investigating, we will continue to provide updates as they are received.</p>tag:status.commio.com,2005:Incident/200907062024-02-27T16:10:47-05:002024-02-27T16:10:47-05:00Outbound Voice and Commio.io Portal<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Resolved</strong> - The commio.io portal has been restored to full service.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Monitoring</strong> - Outbound LCR is now restored to service. The commio.io portal is still experiencing issues, more to come.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:46</var> EST</small><br><strong>Identified</strong> - We are currently experiencing a service issue that is affecting outbound voice and access to the commio.io portal. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to support@commio.com and monitor service status via: http://status.commio.com</p>tag:status.commio.com,2005:Incident/200398952024-02-25T05:00:56-05:002024-02-25T05:00:57-05:00Network Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:52</var> EST</small><br><strong>Scheduled</strong> - Commio will be performing maintenance on the primary Outbound service on Sunday February 25 from 04:00 EST/03:00 CST/02:00 MST/01:00 PST/09:00 UTC until 05:00 EST/4:00 CST/03:00 MST/02:00 PST/10:00 UTC. During this maintenance working on the primary Outbound service no operational interruptions are expected. No customer intervention is required.</p>tag:status.commio.com,2005:Incident/196911722024-01-14T07:00:18-05:002024-01-14T07:00:18-05:00Network Maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:45</var> EST</small><br><strong>Scheduled</strong> - Commio will be performing maintenance to replace a failed, redundant, network element in our Primary inbound service data center. The maintenance window will begin on Sunday January 14, 2024 at 6:00am EDT/5:00am CDT/4:00am MDT/3:00am PDT/10:00am UTC. This work is not expected to take more than two (2) hour. No customer impact is expected and no customer intervention is required.</p>tag:status.commio.com,2005:Incident/194735542023-12-23T00:00:16-05:002023-12-23T00:00:16-05:00DNS Maintenance 2 of 2<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Scheduled</strong> - Our Commio team will be implementing DNS changes during this time. This maintenance work is expected to take place over 2 hours. This is a low-risk change, however, and no service interruptions are expected.</p>tag:status.commio.com,2005:Incident/194735482023-12-22T00:00:27-05:002023-12-22T00:00:28-05:00DNS Maintenance 1 of 2<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:05</var> EST</small><br><strong>Scheduled</strong> - Our Commio team will be implementing DNS changes during this time. This maintenance work is expected to take place over 2 hours. This is a low-risk change, however, and no service interruptions are expected.</p>tag:status.commio.com,2005:Incident/193352282023-12-09T07:01:15-05:002023-12-09T07:01:15-05:00Network Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> EST</small><br><strong>Scheduled</strong> - On Saturday December 9, 2023 starting at 5:00am ET/10:00 UTC Commio will be performing network maintenance. This work is not expected to cause any service interruptions. This work is expected to require two hours to complete, completing by Saturday December 9, 2023 at 7:00am ET/12:00 UTC.</p>tag:status.commio.com,2005:Incident/191544932023-11-18T00:02:23-05:002023-11-18T00:02:23-05:00Emergency Datacenter Maintenance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:33</var> EST</small><br><strong>Scheduled</strong> - One of Commio's datacenter partners will be performing EMERGENCY network maintenance during this time period. This maintenance is to restore redundancy of its core routers at the local data center. No impact is expected with this maintenance activity. <br /><br />Any work on a live production system incurs inherent risk that may cause detrimental impact to service. While all efforts are being taken to minimize this risk, the risk is still present and could arise during the execution of the work. If this should occur, all efforts will be taken to minimize the duration of the impact.</p>tag:status.commio.com,2005:Incident/191402482023-11-16T15:37:15-05:002023-11-28T14:52:54-05:00Datacenter Outage<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:37</var> EST</small><br><strong>Resolved</strong> - The datacenter incident has been resolved, and all services have been tested and are operational. Please send an email to support@commio.com if you encounter any issues.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Monitoring</strong> - The impacted services are recovering and we're monitoring the situation closely with our technician on-site. Thank you for your understanding, email support@commio.com with any questions you may have.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:51</var> EST</small><br><strong>Update</strong> - The impacted services are recovering and we're monitoring the situation closely with our technician on-site.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:41</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Update</strong> - Our technical team is working with the impacted data center to resolve the issue. We see a path to resolving it and will update our status as the work proceeds. Thank you for your understanding, email support@commio.com with any questions you may have.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Identified</strong> - One of Commio's datacenters is currently experiencing intermittent issues impacting commio.io access, as well as outbound calling, origination, SMS/MMS, CNAM and LRN. Their engineers are investigating and we will provide updates as they are received.</p>tag:status.commio.com,2005:Incident/185458812023-09-19T16:37:09-04:002023-11-28T14:52:54-05:00SMS/MMS Delivery Issues to Verizon<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:37</var> EDT</small><br><strong>Resolved</strong> - Registered 10DLC text messages are now being delivered successfully. Unregistered 10DLC traffic continues to be blocked until further notice.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Identified</strong> - We have identified that this is only impacting 10DLC messages to Verizon, sending from toll free and short codes are not impacted. We will continue to provide updates as they are received.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue impacting the delivery of 10DLC (long code) text messages to Verizon customers. We are looking into the root cause and are working to resolve the issue with our upstream providers as soon as possible. We apologize for the inconvenience and will update you once we have a resolution.</p>tag:status.commio.com,2005:Incident/183106572023-09-10T12:00:11-04:002023-09-10T12:00:11-04:00Network Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>14:42</var> EDT</small><br><strong>Scheduled</strong> - On Saturday September 9, 2023 starting at 3:00am ET/07:00 UTC Commio will be performing network maintenance. This work is not expected to cause any service failures. This work will continue until Sunday September 10, 2023 ending at 12:00pm ET/16:00 UTC.</p>tag:status.commio.com,2005:Incident/177317562023-07-11T09:00:12-04:002023-07-11T09:00:12-04:00Text Messaging Platform Maintenance<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>14:06</var> EDT</small><br><strong>Scheduled</strong> - On Tuesday, July 11, between 08:00 AM ET - 09:00 AM ET Commio’s 10DLC messaging vendor will perform maintenance on the messaging platform, migrating additional NNIDs to Commio redundant binds. The vendor does not expect the maintenance will be service-impacting. Any service impacts to 10DLC Outbound and Inbound Messaging are expected to be short in duration.</p>tag:status.commio.com,2005:Incident/177299582023-06-30T10:53:14-04:002023-11-28T14:52:54-05:0010DLC SMS Provisioning Disabled<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Resolved</strong> - Our provider has enabled provisioning once more. 10 DLC numbers can now be provisioned for SMS successfully. If you continue to experience any issues or have any questions, please feel free to reach out to our support team by emailing support@commio.com for assistance.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Identified</strong> - Provisioning of 10DLC SMS has been temporarily disabled by our provider. At this time 10 DLC Numbers attempting to be newly provisioned will not work. We will continue to provide updates as they are received.</p>tag:status.commio.com,2005:Incident/175861022023-06-15T16:55:31-04:002023-11-28T14:52:54-05:00Delayed DLRs<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Resolved</strong> - Our developers have resolved the issue impacting DLRs, and we now see DLRs being delivered as expected.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing a delay processing DLRs. This is not impacting sending messages or receiving messages. DLRs will be delivered, but possibly at a slower pace than usual.</p>tag:status.commio.com,2005:Incident/175498272023-06-14T14:16:09-04:002023-11-28T14:52:54-05:00E911 Site Provisioning<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:16</var> EDT</small><br><strong>Resolved</strong> - Our E911 service provider has resolved the issue, at this time E911 provisioning is processing normally.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Identified</strong> - Our E911 service provider has made us aware of an issue impacting E911 provisioning. This service is available but you may experience slower than normal response times. There is no impact to the routing of E911 calls.</p>tag:status.commio.com,2005:Incident/167493982023-04-19T04:00:11-04:002023-04-19T04:00:11-04:00Datacenter Partner Maintenance<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Scheduled</strong> - On Tuesday April 18, 2023 starting at 23:00 EDT/03:00 UTC the Commio datacenter partner will perform network equipment maintenance that may cause short duration connectivity interruptions. This may impact Outbound and Inbound calls, SMS messaging, and portal access. The interruptions are expected to be short duration (less than 5 minutes) while our datacenter partner performs their maintenance. Our datacenter partners maintenance window is expected to end at 04:00 EDT/08:00 UTC.</p>tag:status.commio.com,2005:Incident/168536092023-04-13T16:14:01-04:002023-11-28T14:52:54-05:00E911 Site Provisioning<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>16:14</var> EDT</small><br><strong>Resolved</strong> - Our E911 service provider has resolved the issue, at this time E911 provisioning is processing normally.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Identified</strong> - Our E911 service provider has made us aware of an issue impacting E911 provisioning. This service is available but you may experience slower than normal response times. There is no impact to the routing of E911 calls.</p>tag:status.commio.com,2005:Incident/166764622023-04-02T05:30:10-04:002023-04-02T05:30:10-04:00Network Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Scheduled</strong> - Commio will be performing maintenance on the primary Inbound service on Sunday April 2, 2023 from 05:00 EDT/09:00 UTC to 05:30EDT/09:30 UTC. During this maintenance a configuration change will be applied which will cause the primary inbound service to be unavailable for a brief period of time during this window. Calls will failover to the backup inbound service. No customer intervention is required.</p>tag:status.commio.com,2005:Incident/166764522023-04-01T05:32:18-04:002023-04-01T05:32:18-04:00Network Maintenance<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>05:32</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Scheduled</strong> - Commio will be performing maintenance on the backup Inbound service on Saturday April 1, 2023 from 05:00 EDT/09:00 UTC to 05:30EDT/09:30 UTC. During this maintenance a configuration change will be applied which will cause the backup inbound service to be unavailable for a brief period of time during this window. No customer intervention is required.</p>tag:status.commio.com,2005:Incident/166453692023-03-26T05:00:30-04:002023-03-26T05:00:30-04:00Commio Emergency Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:01</var> EDT</small><br><strong>Scheduled</strong> - On Sunday, March 26, 2023, starting at 3:00am EDT/7:00am UTC, Commio will perform emergency maintenance that may impact outbound voice, the Commio portal, and text messaging. There may be a brief period of time that services could be interrupted and failover to backup facilities. No customer action is required. The maintenance window is expected to last until 5:00am EDT/9:00am UTC.</p>tag:status.commio.com,2005:Incident/165453452023-03-24T06:01:13-04:002023-03-24T06:01:13-04:00Datacenter Partner Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Scheduled</strong> - On Friday, March 24, 2023, starting at 1:00am EDT/12:00am CDT/11:00pm MDT/10:00pm PDT/5:00am UTC the Commio datacenter partner will perform network maintenance that may cause short duration connectivity interruptions when automated failover occurs. This may impact Inbound calls. Inbound calls will fail over to another datacenter if there is an interruption. The interruptions are expected to be short duration (less than 5 minutes) while our datacenter partner performs maintenance on networking equipment.</p>tag:status.commio.com,2005:Incident/164749592023-03-19T09:01:11-04:002023-03-19T09:01:11-04:00Network Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Scheduled</strong> - Commio will be performing maintenance on the primary and backup Inbound services on Sunday, March 19, 2023 from 7:00am EDT/6:00am CST/5:00am MDT/4:00am PDT/11:00am UTC to 9:00am EDT/8:00am CDT/7:00am MDT/6:00am PDT/13:00pm UTC. During this maintenance window a configuration change will be applied which will cause the Inbound service calls to fail over for a brief period of time. No service interruptions are expected, and no customer intervention is required.</p>tag:status.commio.com,2005:Incident/164276882023-03-12T07:00:24-04:002023-03-12T07:00:24-04:00Network Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:01</var> EST</small><br><strong>Scheduled</strong> - Commio will be performing maintenance to replace a failed, redundant, network element in our primary inbound service data center. The maintenance window will begin on Sunday March 12, 2023 at 5:00am EDT/4:00am CDT/3:00am MDT/2:00am PDT/9:00am UTC. This work is not expected to take more than two (2) hour. No customer impact is expected and no customer intervention is required.</p>tag:status.commio.com,2005:Incident/163169002023-03-01T13:51:25-05:002023-11-28T14:52:55-05:00commio.io Unreachable<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Resolved</strong> - Our engineers have resolved the issue that was impacting the thinq.io portal and all functionality has been restored. If you encounter any other issues, please reach out to our support team via support@commio.com.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Identified</strong> - We are currently experiencing a service issue that is affecting commio.io. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to support@commio.com and monitor service status via: http://status.thinq.com.</p>tag:status.commio.com,2005:Incident/162206962023-02-23T00:30:20-05:002023-02-23T00:30:20-05:00Inbound Maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:09</var> EST</small><br><strong>Scheduled</strong> - Commio will be performing maintenance on the primary Inbound service on Thursday February 23 from 00:01 EST/23:01 CST/22:01 MST/21:01 PST/05:01 UTC to 00:30 EST/23:30 CST/22:30 MST/21:30 PST/05:30 UTC. During this maintenance a configuration change will be applied which will cause the primary Inbound service to be unavailable and fail over to the backup Inbound service for a brief period of time during this maintenance window. No customer intervention is required.</p>